Financial Services

If you have services that are billed on a monthly (unit) billing cycle, you may receive multiple bills with the same account number; however, they are for different periods of time.

These bills are for professional services provided by doctors, such as diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists, and other specialists perform these services and are legally required to submit separate bills. If you have questions about these bills, please call the number printed on the billing statement you received.

You will need to provide us with complete primary insurance information. As a courtesy to our patients, Connecticut Children’s submits bills to your insurance company and will do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company or supply additional information to them for claims processing requirements or to expedite payment.

No. We send summary bills to the patient. To request an itemized statement, call the business office at 860.837.6170.

Yes, payment arrangements may be made by contacting customer service at 860.837.6170.

There was an overpayment to your account. Either you paid too much on the account and/or your insurance paid at a later date and covered some of what you already paid.

One or more of the following may apply:

• The service you received was not covered under your plan
• Incorrect insurance information may have been recorded at the time of service; it will be important to verify that information
• You or the patient were not covered by your plan at time of service

Yes, our patient financial coordinators are here to assist you Monday – Friday from 8 am – 4:30 pm. Our office is located at the main campus in Area 2D (behind the cashier).

Yes, information gathered from patient registration is stored in our computer system. We retrieve this information each time the patient returns for services and we ask the patient to verify that the information is current and accurate. Your assistance in verifying the information is always appreciated.

Our financial coordinators will assist you with applying for different government programs or will give you advice on how to proceed. We can also review your financial status to see if you qualify for hospital Free Bed funds

Unfortunately, because of insurance requirements, we may be required to bill each visit separately.

If you have questions about your bill, or believe that it is incorrect, call the customer service department at 860.837.6170, Monday – Friday from 8 am – 4:30 pm. Confidential voice mail is available after hours, and your call will be returned on the next business day.

A co-payment is a set fee that the policy holder pays to providers at the time services are rendered. Co-pays are applied to emergency room visits, hospital admissions, office visits, etc. The patient should be aware of the co-payment amounts prior to the date of service.

Deductibles are provisions that require the policy holder to accumulate a specific amount of medical expenses before benefits are paid. For example, if your policy contains a $500 deductible, you must accumulate and pay $500 out-of-pocket before the insurance carrier will pay benefits. Once the patient has met the deductible, the carrier usually pays a percentage of the bill. The patient is liable for the unpaid percentage. Deductibles are yearly, usually starting in January.

Co-insurance is a form of cost-sharing. After your deductible has been met, the plan will begin paying a percentage of your bills. The remaining amount, known as co-insurance, is the portion due from the patient.

Most insurance plans require you to pay a deductible and/or co-insurance. In addition, you could be responsible for non-covered services. If you have questions about your bill, or believe that it is incorrect, call the Customer Service department at 860.837.6170, Monday – Friday from 8 am – 4:30 pm. You could also contact your insurance company for specific answers to your questions.

The Central Billing Office will make every effort to resolve the account balance with your insurance carrier. Occasionally, we will be unable to resolve the issue with your carrier and will need your assistance.

If you have questions about your Connecticut Children’s bill, or feel that it is incorrect, call 860.837.6170, Monday – Friday from 8 am – 4:30 pm. Please have the patient’s name as well as the account number listed on the bill or the patient’s social security number ready when you call.

Connecticut Children’s participates in most major health plans in Connecticut. In addition, please review your health plan provider directory and/or consult with your health plan to confirm coverage.

Please present your current health plan identification card when you register for inpatient or outpatient services at Connecticut Children’s.

If you receive your health care services from a hospital, physician or other health care provider that participates in your health plan, they are often referred to as “in-network.” Hospitals, physicians or other health care providers who do not participate in your health plan may be referred to as “out-of-network.”

If you have questions about your bill, or believe that it is incorrect, call the Customer Service department at 860.837.6170, Monday – Thursday from 8 am to 6 pm or Friday from 8 am to 5 pm, or you could consult your health plan.

One or more of the following may apply:

• The service you received was not covered under your plan
• Incorrect insurance information may have been recorded at the time of service; it will be important to verify that information
• You or the patient were not covered by your plan at time of service