Planning Your Visit
At Connecticut Children’s, providing care beyond imagination begins before families even enter one of our doors. Get acquainted with us and know what to expect before and after you arrive.
Have an Appointment or Stay? Here's What to Bring:
- Form of ID such as a valid driver's license, passport, Green Card or other. If you are headed to the Medical Center (Hospital) at 282 Washington Street, the first place you'll visit is the welcome desk where you'll need to present your ID so you can receive a badge. This is for the safety and security of everyone.
- Insurance card. We may ask you to present this again, even if you already have. This is also for your safety and security.
- Form of payment (for any copays or outstanding balances)
- Your child's favorite comfort items!
Getting Here, Parking & Staying Here
Your child’s visit will be scheduled at one of several Connecticut Children’s locations. Download Connecticut Children's mobile app, available in the Apple Store or on Google Play. The app helps you find your way within our facilities and has other useful tools for a seamless experience.
Parking varies by location.
- At most of our Hartford locations, including 282 Washington St, 100 Retreat Ave, and 85 Seymour St, allow extra time for parking before any appointments or procedures due to construction in the city and construction at the hospital as part of our new tower and expansion.
- Prepare to pay for parking on either the street or in our nearby parking garage. Valet is also available during day time hours.
- At 10 Columbus Blvd in Hartford, there is a parking garage underneath the building. We have created these visual directions to help you.
- In most of our other locations throughout the state, parking is free and adjacent to the building your child will be seen in.
Here are two helpful ways to get you going:
- Prepare for your outpatient visit by completing ECheck-In up to three days in advance in MyChart! If your child is under 18, you will do this in your Proxy (parent) account. If your child is 18 or older, they can complete it in their own account.
- For when you get here, we now offer virtual self-arrival which allows you to skip the front desk. Once you enter the waiting room, just click “I’m Here” in MyChart!
Whether a single outpatient visit or a longer stay at our hospital, there are many ways to make your visit comfortable with the amenities inside our facilities or nearby.
Where to Eat
- Cafeteria: One World Café on the ground floor of the hospital (282 Washington Street) is open from 6:30 am to 7 pm every day. The Café features a variety of healthy options, including grill, entree and deli stations.
- Within Walking Distance:
- Dunkin Donuts: 265 Washington Street (Across the street from the second floor entrance)
- Starbucks in lobby of 85 Seymour Street (Across the street from the first floor ambulatory entrance)
- Local Delivery or Pickup:
- Campus Pizza: 860.246.3663
- China Garden: 860.727.0011
- Coyote Flaco: 860.953.1299
- Parkville Market: 1400 Park Street (many food vendors)
- Piolin Restaurant: 860.293.1255
For delivery, please have the service proceed to the security desk on the first floor. A Connecticut Children's team member will contact you to come pick up your order.
Who's Who on Your Care Team?
During your child’s visit, you’ll meet many members of the care team, including attending doctors, residents, nurses, child-life specialists if your child is staying at the hospital, and many others. In many of the clinical interactions your family will have, we utilize standard uniforms to help you identify the role of our care team member.
Our Culture of Kindness
At Connecticut Children's, we model kindness, empathy and helpfulness, 24/7. We strive to create an environment where we all feel respected, a sense of belonging, and empowered to be the best we can be in service to our mission and to each other. Learn more
Our Culture of Kindness
At Connecticut Children's, we model kindness, empathy and helpfulness, 24/7. We strive to create an environment where we all feel respected, a sense of belonging, and empowered to be the best we can be in service to our mission and to each other. Learn more
We Ask Because We Care
We honor and support each child's chosen identity in order to create a welcoming and inclusive environment. "We Ask Because We Care" is an initiative designed to further understand our patients' needs. By asking more detailed cultural questions, we aim to provide more personalized care. Learn more
Get and Stay in Touch
There are many ways for you to communicate with your care team in all patient areas. We may call or text you to schedule, as well as to send appointment reminders. If you haven't, please register for a MyChart account so you can manage appointments and communicate directly with your care team.
Call us at 850.545.9000 and our team will help connect you to the right person.
Getting Ready for Surgery or a Procedure
Connecticut Children’s offers a family-friendly surgical environment designed to keep families at ease, including pre-surgery tours and play areas for kids. Access our resources to help prepare you and your child for surgery at Connecticut Children’s.
Get Updates From the Operating Room with EASE Applications
EASE (Electronic Access to Surgical Events) is a secure, HIPAA-compliant app for educating and updating family and friends on a loved one's surgery. It is an optional service we offer at Connecticut Children's. Simply look for "Ease Applications" in the Apple or Google Play store. If you are interested in EASE, please ask your child's care team for specific instructions on downloading and registering.
What to Expect: Picture Stories
To help your child prepare for his/her visit, we have created special picture stories that can teach your child what to expect.
Need Financial Assistance?
Our financial counselors are always happy to help you financially prepare for your family's medical care. Visit our financial services page for resources on estimates, applying for financial assistance, and setting up a payment plan. You can reach our financial counselors directly Monday to Friday, 8 am – 4:30 pm through any of the following:
1. Phone: 860.545.8086
2. Text: 860.891.2726
3. Email: FinCounselor [at] connecticutchildrens.org
New to Connecticut Children's?
We're glad you stopped by. Stay in the know on all things health, wellness and parenting.
Request or Schedule an Appointment
We offer many ways to request an appointment with our pediatric specialists, with convenient online scheduling available for several specialties. Often, your pediatrician will refer you, but you can also request care yourself through MyChart if you are an existing patient, or by searching for a specialty.