Destination Care

Our goal is support you each step of the way with a central communication source. We strive to make it clear with each decision, payment, or medical choice you have, that you feel fully informed and ready to take the next step in your child’s care.

Our Destination Care team includes: 

• Coordinating Physician
• Care Coordinator
• Financial Coordinator

We recognize coming from far away is challenging- emotionally, physically and financially. From the moment you choose us for care, your Care Coordinator will serve as a point of contact during your experience with us. You can rely on the Care Coordinator to connect you with local and community resources and supportive services—making your experience as seamless as possible.

We also recognize that healthcare can be a financial challenge to some families. Your Financial Coordinator will help you with much of the legwork such as verifying benefits, providing estimates, payment plans and more throughout the course of your child’s treatment with us.  

If you plan on visiting Connecticut Children’s, there are the steps we’ll take together: 

Step 1: Submit Your Inquiry: through the form on this page if you are a prospective patient. If you are a physician referring a patient to our services, submit a referral using this form. 
Step 2: Make a connection: A member of our Destination Care Team will reach out to you/your referring physician to learn more about your particular situation. 
Step 3: Financial services: Once our clinical team accepts your case, our financial services team will then work with you based on your insurance plan benefits or other ability to pay. 
Step 4: Coordination of care: Every member of your child’s care team will work together with you as a team throughout your child’s time with us.  
Step 5: Our care team will ensure you and your family are prepared to return home with a follow-up care plan tailored to your child's health needs. 
 

Preparing for your visit

We encourage you to plan ahead of time if you are traveling internationally for any additional time you need to obtain appropriate approvals and documentation. Here, our high-quality care begins well before your family walks through our doors. Get acquainted with our facility and know what to expect. Learn More

Getting Here

Connecticut Children’s Medical Center (the hospital) is located at 282 Washington St. in Hartford, Connecticut.  

• Bradley International Airport in Windsor Locks, CT: Approximate driving time to Hartford, CT: 30 mins (16 miles)
• John F. Kennedy International Airport in Queens, NY: Approximate driving time to Hartford, CT: 2 hours (115 miles)
• Boston Logan International Airport in Boston, MA: Approximate driving time to Hartford, CT: 1 hour, 30 minutes (106 miles)

Lodging, Food and Other Needs

There are many options in the greater Hartford, CT area for short- and long-term lodging, as well as dining, takeout and grocery shopping. Any member of your Destination Care team will be happy to provide you with specific information you need.